Don't Be Prickly - A guide to managing negative reviews for your business
It happens sometimes: a customer might not be totally satisfied with a service you provided or something went out of control, and you got a bad review. There are ways to manage it so that it doesn’t become a huge deal. Below, I share my tips and best practise on how to deal with a bad review:
Keep your cool. It's easy to get wound up when someone says something you disagree with. Take a step back for five minutes, give yourself a minute to chill, then come back when you're ready.
Respond quickly. Ignoring it won't make it go away.
Don't get defensive. Apologise, explain if you have to but keep it super polite.
Try and move the conversation offline. Ask for an email address and deal with it there. The last thing you need is a lengthy argument clogging up your comments section.
Have you ever had any funny or strange complaints? Pop them below (anonymously, no naming names!) and let's all have a giggle!
Hi, I’m Sam!
I'm a social media marketer based in Wolverhampton with an eagle eye for scroll-stopping visuals and a knack for creating really engaging content. I work with coaches, founders and service-based businesses to help them shine online.
